If another user or administrator is not able to view a shared report you've created, follow these steps to make sure the report is visible to all users:
1. Make sure that the template you made as an administrator or account owner are shared and not set to private.
2. Every user has their own preferred language setting in their own user account. If an administrator has an interface in English (UK), then he can only share the template with other users with the interface in English (UK). If a user creates templates with his English (UK) interface, then a user with a German interface will not be able to see these report templates, even if they are an administrator or account owner. It is important to coordinate language preferences to ensure consistency and visibility of reports on all user accounts.