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Why is my dashboard widget not showing any data?

Sean Needham avatar
By Sean Needham

In some cases, you may notice a widget on the dashboard without any data.

This will happen if the site or page group selected is not configured for the module covered by the widget.

For example, if the Content Suite is used to check site A, but Analytics is not running on the site then the Analytics widget will not show any data when site A is selected.

In a similar way, if Analytics is running on site B but the Content Suite is not then Content Suite related widgets such as Digital Certainty Index, Quality Assurance, Accessibility, Policy, and SEO, will not show any data when site B is selected.


widget missing data
A Quality Assurance widget showing no data

Empty Content Suite widgets will also be presented if you select a group configured in Analytics but not for the Content Suite.

These situations often occur when the Analytics data for a site is combined, but the Content Suite checks subsites individually.

For example, you may have the Analytics Suite running on the domain http://site.com with traffic for all subdomains (http://subdomain1.site.com, http://subdomain2.site.com, etc.) combined and tracked together as one analytics website, at the same time the sites can be checked individually in the Content Suite.

Site Content Suite Analytics Suite
http://site.com (including subdomains)   Yes
http://site.com (excluding subdomains) Yes  
http://subdomain1.site.com Yes  
http://subdomain2.site.com Yes  

What should I do?

Siteimprove uses icons to symbolize the Analytics and Content Suite as shown below. These icons can be seen on the site, in group drop-down menus, and in other areas throughout the Siteimprove Intelligence Platform (SIP).

If you encounter an empty widget then, as the first course of action, use the dropdowns and select a site or group that is covered by the widget you are viewing.

Sites that are configured for both the Analytics and Content Suite will have both icons. If you have a site that should be configured for both, but is not, then please contact Siteimprove Technical Support.

Content Suite icon

Analytics Suite icon

Other reasons for an empty widget and possible solutions are listed in the table below.

Widget without data Reason What to do?

Digital Certainty Index

The Content Suite is not configured for this site/group.

Select a different site/group that is configured to use the Content Suite.

Quality Assurance

The Content Suite is not configured for this site/group.

Select a different site/group that is configured to use the Content Suite.

Accessibility

The Content Suite is not configured for this site/group.

The Accessibility module is not configured for this site/group.

Select a different site/group that is configured to use the Content Suite.

Contact Siteimprove regarding adding Accessibility to your account.

Policy

The Content Suite is not configured for this site/group.

Policies are not set up for the site/group.

Select a different site/group that is configured to use the Content Suite.

Create Policies for the site/group. Find out how in the article “Tutorials to Get Started with Policy".

SEO

The Content Suite is not configured for this site/group.

The SEO module is not configured for this site/group.

Select a different site/group that is configured to use the Content Suite

Contact Siteimprove regarding adding SEO to your account.

Analytics

The Analytics Suite is not configured for this site/group.

You do not have User rights to access Analytics data for this site.

Select a different site/group that is configured to use the Analytics Suite.

Contact your local Account Administrator to change your user rights or role.

Response

The Response module is not configured for this site.

You do not have User rights to access Response data for this site.

Contact Siteimprove regarding adding Response to your account.

Contact your local Account Administrator to change your user rights or role.

Any module

You do not have access to the module represented by the widget.

Contact your local Account Administrator to change your user rights or role.

If you have any questions regarding this please contact Siteimprove Technical Support.

Note: The Digital Certainty Index™ (DCI™) has a patent pending.

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