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Why is the screenshot not being taken for a specific page in Behavior Map?

Guðrún Gústafsdóttir avatar
By Guðrún Gústafsdóttir

This article covers the possible reasons a page may not display in Behavior Map.

Possible reasons:

  • You have misspelled the page URL. Always double check your page URL by comparing it to the live version. For example: adding http://myurl.com/news instead of https://myurl.com/news will not generate a screenshot.

  • The page's URL is broken.

  • No interaction (visits, clicks etc.) have been logged on the specific page since it was added to the Behavior Map. When a visit/interaction takes place, a screenshot will be generated to collect data on that specific page.

  • The URL you have entered is behind a login (intranet, etc.). Siteimprove's screenshot crawlers cannot crawl pages behind a login.

  • A cookie banner on the page may be blocking interactions. This is highly based on the setup of your cookie banner. 

  • Your user does not allow/declines cookies, therefore no interactions will be logged and no screenshot will be taken. This only happens if all of your users decline cookies.

  • Your JavaScript loads very slowly on a page. Slow JavaScript could cause our screenshot crawler to not being able to render a screenshot of your page due to slow loading time.
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