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Siteimprove support and system availability

Rasmus Lindblad Sørensen avatar


Siteimprove Support

Siteimprove has regional support centers servicing the Americas, EMEA, and APAC.
Please contact Siteimprove technical support with any questions regarding the Siteimprove Platform.

Support business hours

Opening hours for the regional support centers are as follows, with the exception of national public holidays:

  • Americas Support Center - Minneapolis, MN, USA: 
    Weekdays 8:00 a.m. to 5:00 p.m. — Central Standard Time (CST/CDT) -0600 UTC
  • EMEA Support Center - Copenhagen, Denmark: 
    Weekdays 8:00 a.m. to 5:00 p.m. — Central European Time (CET/CEST) +0100 UTC
  • APAC Support Center - Sydney, NSW, Australia: 
    Weekdays 8:00 a.m. to 5:00 p.m. — Australian Eastern Standard Time (AEST/AEDT) +1000 UTC

System Availability

Siteimprove System Availability is calculated as follows: Siteimprove System Availability is calculated as, the total number of minutes in a calendar month, minus (Scheduled downtime plus unscheduled Outage Time) divided by (Total number of minutes in a calendar month minus the Scheduled downtime).Note: “Unscheduled Outage Time” is the number of minutes where the system is unavailable outside of the Scheduled Downtime.

You can check the status of the Siteimprove platform and subscribe to notifications on the Siteimprove System Status page.

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