Siteimprove support and system availability
By Rasmus Lindblad Sørensen
Siteimprove has regional support centers servicing the Americas, EMEA, and APAC.
Please contact Siteimprove technical support with any questions regarding the Siteimprove Platform.
Support business hours
Opening hours for the regional support centers are as follows, with the exception of national public holidays:
- Americas Support Center - Minneapolis, MN, USA:
Weekdays 8:00 a.m. to 5:00 p.m. — Central Standard Time (CST/CDT) -0600 UTC
- EMEA Support Center - Copenhagen, Denmark:
Weekdays 8:00 a.m. to 5:00 p.m. — Central European Time (CET/CEST) +0100 UTC
- APAC Support Center - Sydney, NSW, Australia:
Weekdays 8:00 a.m. to 5:00 p.m. — Australian Eastern Standard Time (AEST/AEDT) +1000 UTC
Siteimprove System Availability is calculated as follows: Note: “Unscheduled Outage Time” is the number of minutes where the system is unavailable outside of the Scheduled Downtime.
You can check the status of the Siteimprove platform and subscribe to notifications on the Siteimprove System Status page.