Support & FAQs

Siteimprove Academy Quick Start Guide

Siteimprove Academy: How to assign courses to your Team

Siteimprove Academy: How to take a course as an Academy admin

Siteimprove Academy: How to generate reports, add new teams, and promote users to admins

Siteimprove Academy: Two methods to create a new Academy user

Siteimprove Academy: How to assign yourself to a course

What is the industry benchmark?

What is the Digital Certainty Index™ (DCI™)?

How do I clear my browser data and cookies?

How do I create a group based on a URL/title match?

How do I create a group based on an HTML content match?

How do I edit user access to Sites and Groups in Siteimprove?

Why is the sum of daily Returning visitors not the same as the total for the month?

Why do I see fewer visits on Visitor engagement than on Campaign UTM links combined?

Difference between Search referrers in Traffic Sources and Behavior Tracking

Why is Analytics showing external domains under internal searches?

How can changing my website URL affect my Siteimprove data?

Siteimprove URL shortener

Accessibility: Image Alt text best practices

Coming soon: Extended decision-making capabilities on individual occurrences of issues

Why is my site getting flagged for "Language of page has not been set"?

Accessibility Decisions FAQ

Are images such as 'breadcrumb' or 'PDF' icons considered decorative?

Levels A, AA, AAA errors in Siteimprove Accessibility explained

How do I enable CMS Deeplinking?

How to map and configure fields in an Azure DevOps work item template

How to create Azure DevOps work items within Siteimprove

Siteimprove’s Azure DevOps connector

How to setup Rebrandly URL Shortener integration

How to setup T2M URL shortener integration

What Siteimprove reports would be of interest to my manager?

Generating a report template based on Tags

What is the difference between running and scheduling a report?

Why can another user not see the report templates I have created and shared?

When will I receive my next report?

How do I run a report?

What is the difference between load testing and performance monitoring?

Why do some Performance measurements fail?

Understanding the Siteimprove Performance score?

Why are some test locations restricted when scheduling performance monitoring?

What network speeds are simulated with Siteimprove Performance?

Performance Frequently Asked Questions (FAQ):

Siteimprove Response Overview

How to add a recipient to a Response report

Why did Siteimprove report my site as down when the server was running?

Response: How to deactivate a Checkpoint

Response: Using Content Match

How do I set up a Response alert for someone that does not have access to Siteimprove?

What policy templates are useful when addressing global website challenges?

What Policy templates are useful for your website redesign project?

How do I find pages that contain my organization’s telephone number?

Tutorials to Get Started with Policy

Introduction to Policy

Creating policies

Overview of Siteimprove Ads

Troubleshooting Ads Integration

What are Conversion Blockers?

How to connect Siteimprove Ads to your Google Ads account

SEO Credit management FAQ

SEO: Activity Plan tiers and credits explained

Search Engine Visibility

Why SEO Advanced does not show data for a particular keyword

Siteimprove SEO: How to connect to Google Search Console

Getting Started with Siteimprove SEO Advanced

How to test the Siteimprove CMS Plugin

CMS Plugin: Security FAQ

CMS Plugin: How to set it up

CMS Plugin: Frequently Asked Questions

CMS Plugin: Why am I getting the error message "Missing access to page"?

What does the Siteimprove CMS Plugin offer?

Siteimprove SSO FAQ

Siteimprove SSO Setup

How to create a IT user for SSO setup

Data Privacy: Technical Specifications

Siteimprove Intelligence Platform: Supported Browsers

Analytics: Technical Specifications

Response: Technical Specifications

Siteimprove Security and Data Protection

Quality Assurance: Technical Specifications

What is the difference between “0” and “?” under Page views in a Page table?

How do I ignore a broken link?

Why are some PDFs not being checked by Siteimprove?

Readability: Why does Siteimprove say that there is limited content on a page?

Readability: Why does the number of words in the Siteimprove platform differ from the number in the Page Report?

How do I work with the Siteimprove QA email report?

California Consumer Protection Act (CCPA) and how Siteimprove can help

Siteimprove Data Privacy

In which document types does Siteimprove Data Privacy check for Personal Data?

Locating personal identification numbers on your site.

Data Privacy User Action Log

Universal Search and Tracked Search Terms