Support & FAQs
How-to guides and answers to the most common questions regarding the Siteimprove platform.
How would switching from a non-JS crawl to a JS crawl affect my data?
Clean-up process for Single Page Checks
Why is my website crawl taking a long time?
Siteimprove's Crawler: Frequently Asked Questions
Can Siteimprove crawl an intranet and other non-public sites?
Why are there already exclusions on my site?
Siteimprove Academy Quick Start Guide
Siteimprove Academy: How to assign courses to your Team
Siteimprove Academy: How to take a course as an Academy admin
Siteimprove Academy: How to generate reports and add sub-teams
Siteimprove Academy: Two methods to create a new Academy user
Siteimprove Academy: How to assign yourself to a course
What is the industry benchmark?
What is the Digital Certainty Index® (DCI®)?
Siteimprove Incident Response Policy and Criticality Matrix
Clearing HSTS settings to fix a "Too many redirects" Page report error
How are the colors in the DCI score determined?
How do I create a group using the Siteimprove sitemap?
How to identify paid vs organic Facebook traffic
How long does it take to populate data in Analytics Campaigns?
Siteimprove Analytics: Data Flows and Compliance
How do I stop pages from being tracked in Siteimprove Analytics?
How does Siteimprove count Page views when a clicked link is a redirect?
In what ways can I filter my Analytics data?
Accessibility: Image Alt text best practices
Why is my site getting flagged for "Language of page has not been set"?
Accessibility Decisions FAQ
Are images such as 'breadcrumb' or 'PDF' icons considered decorative?
Levels A, AA, AAA errors in Siteimprove Accessibility explained
Accessibility Score Points Weighting
How do I enable CMS Deeplinking?
Siteimprove Google Data Studio connector and reports
Can I see Siteimprove data in Google Data Studio?
Configuring your self-managed Jira connection
How to set up ClickMeter URL Shortener integration
How to create, map and configure fields in a work item/task template
What Siteimprove reports would be of interest to my manager?
Generating a report template based on Tags
What is the difference between running and scheduling a report?
Why can another user not see the report templates I have created and shared?
When will I receive my next report?
How do I run a report?
What are the new metrics in Performance?
Performance update: New and improved Suggested Improvements
What is the difference between load testing and performance monitoring?
Why do some Performance measurements fail?
Understanding the Siteimprove Performance score?
Why are some test locations restricted when scheduling performance monitoring?
Siteimprove Response Overview
How to add a recipient to a Response report
Why did Siteimprove report my site as down when the server was running?
Response: How to deactivate a Checkpoint
Response: Using Content Match
How do I set up a Response alert for someone that does not have access to Siteimprove?
Tutorials to Get Started with Policy
Creating policies
How do I find unwanted words on my website?
What policy templates are useful when addressing global website challenges?
What Policy templates are useful for your website redesign project?
How do I find pages that contain my organization’s telephone number?
What is a Referring page in Quality Assurance (QA)?
How does confirming or dismissing a broken link impact my DCI Score?
What is the difference between “0” and “?” under Page views in a Page table?
How to manage broken links – Confirm, Review, Dismiss
Why are some PDFs not being checked by Siteimprove?
Readability: Why does Siteimprove say that there is limited content on a page?
California Consumer Protection Act (CCPA) and how Siteimprove can help
Siteimprove Data Privacy Overview
In which document types does Siteimprove Data Privacy check for Personal Data?
Locating personal identification numbers on your site.
Data Privacy User Action Log
Universal Search and Tracked Search Terms