Support & FAQs
Academy
Siteimprove Academy: How to assign courses to your Team
Siteimprove Academy: How to take a course as an Academy admin
Siteimprove Academy: How to generate reports, add new teams, and promote users to admins
Siteimprove Academy: Two methods to create a new Academy user
Siteimprove Academy: How to assign yourself to a course
Siteimprove Academy: Free courses
General
The Firstimprover Program
★What is the industry benchmark?
★What is the Digital Certainty Index™ (DCI™)?
★Siteimprove support and system availability
How do I reset my Siteimprove password?
Why has my score changed even though I have not made changes to my site?
Analytics
How can changing my website URL affect my Siteimprove data?
Siteimprove URL shortener
Campaign Monitor
Analytics: Campaign UTM Presets
How do I monitor a Campaign using Siteimprove?
How to exclude Siteimprove traffic from Analytics
Accessibility
Accessibility: Image Alt text best practices
★Accessibility Decisions FAQ
Are images such as 'breadcrumb' or 'PDF' icons considered decorative?
Accessibility and SEO - A convenient synergy
Levels A, AA, AAA errors in Siteimprove Accessibility explained
Accessibility Score Points Weighting
Integrations
What is CMS Deeplinking and how do I enable it?
★Siteimprove Adobe AEM plugin user guide
Siteimprove Integrations
List of Siteimprove triggers available using Zapier Integration
How to set up the Siteimprove Zapier integration
How to connect to the Siteimprove API
Reports
What Siteimprove reports would be of interest to my manager?
Generating a report template based on Tags
What is the difference between running and scheduling a report?
Why can another user not see the report templates I have created and shared?
When will I receive my next report?
How do I run a report?
Performance
Why are some test locations restricted when scheduling performance monitoring?
What network speeds are simulated with Siteimprove Performance?
Performance Frequently Asked Questions (FAQ):
What is Performance and why does it matter?
Performance: How do I optimize images?
Performance: Terminology
Response
How to add a recipient to a Response report
Why did Siteimprove report my site as down when the server was running?
Response: How to deactivate a Checkpoint
Response: Using Content Match
How do I set up a Response alert for someone that does not have access to Siteimprove?
What is the default response time for Siteimprove to report the site being down due to timeout?
Policy
What policy templates are useful when addressing global website challenges?
What Policy templates are useful for your website redesign project?
How do I find pages that contain my organization’s telephone number?
Tutorials to Get Started with Policy
Introduction to Policy
Creating policies
Siteimprove Ads
What are Conversion Blockers?
How to connect Siteimprove Ads to your Google Ads account
SEO
SEO: Activity Plan tiers and credits explained
Search Engine Visibility
Why SEO Advanced does not show data for a particular keyword
Siteimprove SEO: How to connect to Google Search Console
Getting Started with Siteimprove SEO Advanced
Changes regarding non-canonical pages in Siteimprove SEO
Siteimprove CMS Plugin
CMS Plugin: Security FAQ
CMS Plugin: How to set it up
CMS Plugin: Frequently Asked Questions
CMS Plugin: Why am I getting the error message "Missing access to page"?
What does the Siteimprove CMS Plugin offer?
What CMS versions does the Siteimprove CMS Plugin support?
Technical Specifications
Data Privacy: Technical Specifications
Siteimprove Intelligence Platform: Supported Browsers
Analytics: Technical Specifications
Response: Technical Specifications
Siteimprove Security and Data Protection
Quality Assurance: Technical Specifications
Quality Assurance
Readability: Why does Siteimprove say that there is limited content on a page?
Readability: Why does the number of words in the Siteimprove platform differ from the number in the Page Report?
How do I work with the Siteimprove QA email report?
How does Siteimprove calculate the Word count for a page?
What is the Siteimprove Browser Extension?
What media file types are included in QA Inventory?