Support & FAQs
Academy
Siteimprove Academy: How to assign courses to your Team
Siteimprove Academy: How to take a course as an Academy admin
Siteimprove Academy: How to generate reports, add new teams, and promote users to admins
Siteimprove Academy: Two methods to create a new Academy user
Siteimprove Academy: How to assign a course
General
What is the industry benchmark?
★What is the Digital Certainty Index™ (DCI™)?
★What is CMS Deeplinking and how do I enable it?
★User Roles & Rights
★How does Siteimprove use sitemaps?
What languages is the Siteimprove platform available in?
Analytics
Behavior Tracking Terminology
What are my options when unwanted domains show up in my Analytics statistics?
What does "visit ended" mean in Siteimprove Analytics?
Analytics: Why is there no "Time on page" data available?
Feedback: How to delete a comment
Analytics: How to filter data by organizations
Accessibility
Accessibility: Image Alt text best practices
★Siteimprove HTML and CSS Validation
How can I check that an accessibility fix made on my website works with a screen reader?
Why is the number of Accessibility issues shown on the Page Report different than the number shown in the Accessibility module?
WAI-ARIA 1.1 Accessibility Check Updates
FAQ on WCAG 2.1 - The new standard for Accessibility
Policy
What policy templates are useful when addressing global website challenges?
What Policy templates are useful for your website redesign project?
Updated Policy Titles in Policy Library
How do I find pages that contain my organization’s telephone number?
Tutorials to Get Started with Policy
Introduction to Policy
Reports
What Siteimprove reports would be of interest to my manager?
Generating a report template based on Tags
What is the difference between running and scheduling a report?
Why are the numbers in my emailed report different from the numbers in the Siteimprove Intelligence Platform?
Why can another user not see the report templates I have created and shared?
When will I receive my next report?
Response
How do I add a Response checkpoint for my site/s?
Tutorials to Get Started with Response
Response: How to deactivate a Checkpoint
Response: Using Content Match
How do I set up a Response alert for someone that does not have access to Siteimprove?
What is the default response time for Siteimprove to report the site being down due to timeout?
SEO
Why is GZIP compression being flagged as an SEO issue?
Siteimprove's SEO Backlinks feature
Siteimprove SEO: Getting started with Backlinks
What is keyword mapping?
What is the difference between Keyword Discovery and Keyword Suggestions?
What are internal anchor texts?
Siteimprove CMS Plugin
CMS Plugin: Security FAQ
CMS Plugin: How to set it up
CMS Plugin: Frequently Asked Questions
Why am I getting the error message "Missing access to page"?
What does the Siteimprove CMS Plugin offer?
What CMS versions does the Siteimprove CMS Plugin support?
Technical Specifications
Siteimprove Intelligence Platform: Supported Browsers
Analytics: Technical Specifications
Response: Technical Specifications
Siteimprove Security and Data Protection
Quality Assurance: Technical Specifications
Quality Assurance
What is the difference between "clicks on broken links" and "clicks on links"?
What is the Quality Assurance (QA) Score?
How do I disable Classic QA reports?
How to delete Exclusions and Aliases from your site
How do I disable Readability for my site?
Readability: All you need to know