Support & FAQs
Academy
Siteimprove Academy: How to assign courses to your Team
Siteimprove Academy: How to take a course as an Academy admin
Siteimprove Academy: How to generate reports, add new teams, and promote users to admins
Siteimprove Academy: Two methods to create a new Academy user
Siteimprove Academy: How to assign a course
Siteimprove Academy: Free courses
General
The Firstimprover Program
★What is the industry benchmark?
★What is the Digital Certainty Index™ (DCI™)?
★What is CMS Deeplinking and how do I enable it?
★User Roles & Rights
★Discontinuing support for deprecated TLS encryption protocols
Analytics
How to exclude Siteimprove traffic from Analytics
Siteimprove Live Analytics
Visitor Data
Behavior Tracking Terminology
What are my options when unwanted domains show up in my Analytics statistics?
What does "visit ended" mean in Siteimprove Analytics?
Accessibility
Accessibility: Image Alt text best practices
★Accessibility Decisions FAQ
Are images such as 'breadcrumb' or 'PDF' icons considered decorative?
Accessibility and SEO - A convenient synergy
Levels A, AA, AAA errors in Siteimprove Accessibility explained
Accessibility Score
Integrations
Siteimprove Integrations
List of Siteimprove triggers available using Zapier Integration
How to set up the Siteimprove Zapier integration
How to connect to the Siteimprove API
How to create Jiras from within the Siteimprove platform
Siteimprove’s Jira Connector
Policy
What policy templates are useful when addressing global website challenges?
What Policy templates are useful for your website redesign project?
Updated Policy Titles in Policy Library
How do I find pages that contain my organization’s telephone number?
Introduction to Policy
Creating policies
Reports
What Siteimprove reports would be of interest to my manager?
Generating a report template based on Tags
What is the difference between running and scheduling a report?
Why are the numbers in my emailed report different from the numbers in the Siteimprove Intelligence Platform?
Why can another user not see the report templates I have created and shared?
When will I receive my next report?
Response
How to add a recipient to a Response report
Why did Siteimprove report my site as down when the server was running?
How do I add a Response checkpoint for my site/s?
Response: How to deactivate a Checkpoint
Response: Using Content Match
How do I set up a Response alert for someone that does not have access to Siteimprove?
SEO
Siteimprove SEO: How to connect to Google Search Console
Getting Started with Siteimprove SEO Advanced
Updates to Google PageSpeed Insights
Why is GZIP compression being flagged as an SEO issue?
Siteimprove's SEO Backlinks feature
Siteimprove SEO: Getting started with Backlinks
Siteimprove CMS Plugin
CMS Plugin: Security FAQ
CMS Plugin: How to set it up
CMS Plugin: Frequently Asked Questions
Why am I getting the error message "Missing access to page"?
What does the Siteimprove CMS Plugin offer?
What CMS versions does the Siteimprove CMS Plugin support?
Technical Specifications
Siteimprove Intelligence Platform: Supported Browsers
Analytics: Technical Specifications
Response: Technical Specifications
Siteimprove Security and Data Protection
Quality Assurance: Technical Specifications
Quality Assurance
What is the Siteimprove Browser Extension?
What media file types are included in QA Inventory?
Upcoming changes to the Spelling Module
What is the difference between "clicks on broken links" and "clicks on links"?
What is the Quality Assurance (QA) Score?
How do I disable Classic QA reports?