Support & FAQs
How-to guides and answers to the most common questions regarding the Siteimprove platform.
Siteimprove Academy Quick Start Guide
Siteimprove Academy: How to assign courses to your Team
Siteimprove Academy: How to take a course as an Academy admin
Siteimprove Academy: How to generate reports, add new teams, and promote users to admins
Siteimprove Academy: Two methods to create a new Academy user
Siteimprove Academy: How to assign yourself to a course
What is the industry benchmark?★
What is the Digital Certainty Index™ (DCI™)?★
How do I clear my browser data and cookies?
How do I create a group based on a URL/title match?
How do I create a group based on an HTML content match?
How do I edit user access to Sites and Groups in Siteimprove?
Why is the sum of daily Returning visitors not the same as the total for the month?
Why do I see fewer visits on Visitor engagement than on Campaign UTM links combined?
Difference between Search referrers in Traffic Sources and Behavior Tracking
Why is Analytics showing external domains under internal searches?
How can changing my website URL affect my Siteimprove data?
Siteimprove URL shortener
Accessibility: Image Alt text best practices★
Coming soon: Extended decision-making capabilities on individual occurrences of issues
Why is my site getting flagged for "Language of page has not been set"?
Accessibility Decisions FAQ
Are images such as 'breadcrumb' or 'PDF' icons considered decorative?
Levels A, AA, AAA errors in Siteimprove Accessibility explained
How do I enable CMS Deeplinking?★
How to map and configure fields in an Azure DevOps work item template
How to create Azure DevOps work items within Siteimprove
Siteimprove’s Azure DevOps connector
How to setup Rebrandly URL Shortener integration
How to setup T2M URL shortener integration
What Siteimprove reports would be of interest to my manager?
Generating a report template based on Tags
What is the difference between running and scheduling a report?
Why can another user not see the report templates I have created and shared?
When will I receive my next report?
How do I run a report?
What is the difference between load testing and performance monitoring?
Why do some Performance measurements fail?
Understanding the Siteimprove Performance score?
Why are some test locations restricted when scheduling performance monitoring?
What network speeds are simulated with Siteimprove Performance?
Performance Frequently Asked Questions (FAQ):
Siteimprove Response Overview
How to add a recipient to a Response report
Why did Siteimprove report my site as down when the server was running?
Response: How to deactivate a Checkpoint
Response: Using Content Match
How do I set up a Response alert for someone that does not have access to Siteimprove?
What policy templates are useful when addressing global website challenges?
What Policy templates are useful for your website redesign project?
How do I find pages that contain my organization’s telephone number?
Tutorials to Get Started with Policy
Introduction to Policy
Overview of Siteimprove Ads
Troubleshooting Ads Integration
What are Conversion Blockers?
How to connect Siteimprove Ads to your Google Ads account
SEO Credit management FAQ
SEO: Activity Plan tiers and credits explained
Search Engine Visibility
Why SEO Advanced does not show data for a particular keyword
Siteimprove SEO: How to connect to Google Search Console
Getting Started with Siteimprove SEO Advanced
Siteimprove CMS Plugin
How to test the Siteimprove CMS Plugin
CMS Plugin: Security FAQ
CMS Plugin: How to set it up
CMS Plugin: Frequently Asked Questions
CMS Plugin: Why am I getting the error message "Missing access to page"?
What does the Siteimprove CMS Plugin offer?
Data Privacy: Technical Specifications
Siteimprove Intelligence Platform: Supported Browsers
Analytics: Technical Specifications
Response: Technical Specifications
Siteimprove Security and Data Protection
Quality Assurance: Technical Specifications
What is the difference between “0” and “?” under Page views in a Page table?
How do I ignore a broken link?
Why are some PDFs not being checked by Siteimprove?
Readability: Why does Siteimprove say that there is limited content on a page?
Readability: Why does the number of words in the Siteimprove platform differ from the number in the Page Report?
How do I work with the Siteimprove QA email report?
California Consumer Protection Act (CCPA) and how Siteimprove can help
Siteimprove Data Privacy
In which document types does Siteimprove Data Privacy check for Personal Data?
Locating personal identification numbers on your site.
Data Privacy User Action Log
Universal Search and Tracked Search Terms